America.gov will test AI where mistakes affect services
The US government’s new digital-service order puts conversational assistance at the front of federal information and transactions.
Source finding
The order requires accuracy, reliability, transparency, data minimisation and auditable authorisation in the service design.
Our analysis
A government assistant can reduce navigation costs only if users can verify answers and recover from errors.
What remains uncertain
Requirements in an order are not independent performance results; this newsroom has not tested the site.